Terms and Conditions of Sale
Last updated: 15/10/2026
These Terms and Conditions apply to purchases made through SleepyOtaku.com.
The website is operated by Sleepy Otaku Ltd, a company registered in England and Wales under company number 16292099, with its registered office at Flat A2302 Oxygen Tower 50 Store Street, Manchester, England, M1 2FU (“we”, “us” or “our”).
Please read these Terms carefully before placing an order.
1. About us
Our contact details are:
Sleepy Otaku Ltd
Contact office: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA
Company number: 16292099
Email: store@sleepyotaku.com
If you have questions about an order, please contact us using the details above.
2. Our products
We take reasonable care to ensure that product descriptions, photographs, dimensions, colours and other information displayed on our website are accurate.
However, images are for illustrative purposes and colours may appear differently depending on the device or screen being used.
Product packaging may also vary from images shown on the website.
3. Placing an order
You may place an order through our website by selecting the products you wish to purchase and completing the checkout process.
Before submitting your order, you will have an opportunity to review and correct your order details.
When you place an order, you are making an offer to purchase the relevant products from us.
After receiving your order, we will send you an acknowledgement by email.
A contract between you and us is formed when we send you a confirmation email.
If we are unable to accept your order, we will inform you and will not charge you for the product, or we will refund any payment already taken.
4. Prices
The price of each product will be the price shown on our website when you place your order.
Prices are inclusive of VAT, where applicable.
Delivery charges are displayed separately during checkout before you place your order.
We take reasonable care to ensure that prices are correct. If we discover an obvious pricing error, we may contact you before accepting your order.
5. Payment
We accept payment using the payment methods displayed during checkout.
Payment may be processed by third-party payment providers such as Paypal.
You must provide accurate and complete payment information.
6. Delivery
We deliver worldwide.
Available delivery methods, estimated delivery charges are shown during checkout.
Where no specific delivery date has been agreed, applicable consumer law may require delivery without undue delay and generally within 60 days of the contract being made.
We are not responsible for delays caused by circumstances outside our reasonable control, but we will contact you if a significant delay occurs.
7. Risk and ownership
The goods become your responsibility when they are delivered to you or to a person identified by you to receive them.
Ownership of the goods passes to you when we have received payment in full, subject to applicable law.
8. Your right to cancel
If you are a consumer purchasing online, you will usually have the right to change your mind and cancel your purchase.
If an order contains multiple goods delivered separately, the cancellation period generally runs from receipt of the final item.
Certain goods may be excluded from the statutory cancellation right, including certain personalised, bespoke, sealed or perishable products where the relevant legal exception applies.
To cancel your order, contact us at:
Email: store@sleepyotaku.com
You should clearly tell us that you wish to cancel the contract.
9. Returning goods after cancellation
If you cancel your purchase, you must normally return the goods to us within 14 days after telling us that you wish to cancel.
Returns should be sent to:
Unit 167732, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, UK
Unless the goods are faulty or we have agreed otherwise, you may be responsible for the direct cost of returning the goods.
You must take reasonable care of the products while they are in your possession.
We may be entitled to reduce a refund where goods have been handled beyond what would reasonably be necessary to establish their nature, characteristics and functioning.
10. Refunds following cancellation
Where you have a legal right to cancel, we will refund payments due to you in accordance with applicable consumer law.
Where required, this includes the cost of the least expensive standard delivery option we offered.
We may withhold the refund until we receive the goods back or you provide evidence that they have been returned, where legally permitted.
Refunds will normally be made using the same payment method you used for the original transaction.
11. Faulty, damaged or incorrectly described goods
Nothing in these Terms affects your statutory rights.
Goods supplied to consumers must meet applicable legal requirements, including being:
of satisfactory quality;
fit for their usual purpose and any particular purpose made known to us where legally applicable; and
as described.
If your product is faulty, damaged, incorrect or otherwise does not comply with your statutory rights, please contact us at store@sleepyotaku.com.
Depending on the circumstances and applicable law, you may be entitled to reject the goods, obtain a repair or replacement, receive a price reduction or receive a refund.
12. Returns policy
Our additional Returns and Refund Policy can be found at:
https://www.sleepyotaku.com/privacypolicy
Our Returns Policy supplements your legal rights and does not replace or restrict them.
13. Product availability
All products are subject to availability.
If a product becomes unavailable after you place an order, we will contact you.
We may cancel the relevant part of your order and refund any amount paid for products that we cannot supply.
14. Promotional codes and discounts
Promotional codes may be subject to additional conditions.
Unless stated otherwise:
promotional codes cannot be exchanged for cash;
only one promotional code may be used per order;
codes must be used before their expiry date; and
we may withdraw a promotion where reasonably necessary.
Any specific promotional terms provided with an offer will take precedence over this section.
15. Your information
We process personal information in accordance with our Privacy Policy.
Our website also uses cookies and similar technologies as explained in our Cookie Policy.
16. Our liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, we do not exclude or limit liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.
If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.
We are not responsible for losses that were not foreseeable when the contract was entered into.
Unless expressly agreed otherwise, products sold through our consumer website are supplied for private use. We are generally not responsible for business losses arising from consumer purchases, subject to applicable law.
17. Events outside our control
We will not be responsible for delay or failure caused by events outside our reasonable control.
If such an event materially affects our ability to supply your order, we will contact you as soon as reasonably possible.
Your statutory rights remain unaffected.
18. Intellectual property
All content on this website, including text, graphics, logos, photographs and designs, is owned by us or used with permission unless stated otherwise.
You may use the website for your personal, non-commercial use.
You must not copy, reproduce or commercially exploit website content without permission, except where permitted by law.
19. Changes to these Terms
We may update these Terms from time to time.
The Terms that apply to your purchase will generally be those in force when you place your order.
20. Severability
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.
21. Governing law
These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you.
If you are a consumer resident elsewhere in the UK, you may also have rights to bring proceedings in the courts applicable to your place of residence.